Ordering enchanting products from Moonie's Oasis is simple and convenient. Follow these steps to order your desired items:

1. Browse our assortment: Browse our collection of high-quality perfume oils, aromatic products and natural treasures from around the world. Choose the products you want to add to your cart.
2. Add items to your shopping cart: Click the "Add to Cart" button next to the products you want to purchase. You can always view the contents of your cart by clicking on the cart icon in the upper right corner of the page.
3. Check your order: Make sure you are happy with the products in your cart before you continue. You can adjust quantities or remove products as needed.
4. Checkout: Click the "Checkout" button to proceed to the payment page. Here you will enter your shipping information and payment details. Rest assured, we take the privacy and security of your information seriously.
5. Confirmation: Once your payment has been processed, you will receive a confirmation email with the details of your order. We will immediately begin preparing your package for shipment.

And that's it! Your order will be delivered to you in the shortest possible time so you can enjoy the irresistible scents and natural treasures of Moonie's Oasis. If you have any questions or need help placing an order, please do not hesitate to contact us. We are always ready to assist you.

What are the shipping costs (PostNL) in the Netherlands?

At Moonie's Oasis, we want you to have a seamless and enjoyable shopping experience. For shipping within the Netherlands, shipping costs are €7.65. This rate applies to most orders and is based on the size and weight of your order.

We understand that shipping costs are a consideration, which is why we also offer the option of free shipping on orders over $50. We strive to keep costs as fair and reasonable as possible, while ensuring safe and reliable delivery of your Moonie's Oasis products.

For shipping to Belgium, shipping costs are €12.95. This rate applies to most orders and is based on the size and weight of your order.

We understand that shipping costs are a major concern with your online purchases. That's why we also offer the option of free shipping on orders over €60.

At Moonie's Oasis, we understand that fast and reliable delivery of your order is important. Our estimated delivery times are as follows:

• Dutch Deliveries: We aim to deliver your order within 24 hours of the order date. This means you can quickly enjoy your Moonie's Oasis products and experience the wonderful scents.
• Deliveries to Belgium: For customers in Belgium, our estimated delivery time is 2-3 business days. We do our best to deliver your order as soon as possible, and you will be able to enjoy Moonie's Oasis' enchanting products within a few days.

At Moonie's Oasis, we want you to be fully informed about the status of your order. Here's how to track your order using our Track & Trace system:

1. Order Confirmation: Once your order has been shipped, you will receive an email with an order confirmation that also provides your Track & Trace information.
2. Click on the Track & Trace link: In the email you will find a direct link to the Track & Trace page of our logistics partner. Click on this link to track your order.
3. Enter your tracking number: On the Track & Trace page, you will be asked to enter your tracking number. You can find this number in the email or in your account on our website.
4. View your order status: Once you enter the tracking number, you can view the current status of your order. This includes information about the location and expected delivery date.

Please note that Track & Trace information is only available after your order has been shipped. If you have any questions about the status of your order or are having trouble tracking it, please do not hesitate to contact us. Our team is ready to assist you and clarify any uncertainties.

At Moonie's Oasis, we understand that sometimes there is a need to change the shipping address. If you wish to make a change to your order's shipping address, please follow these steps:

1. Please contact us immediately: If you need to change your shipping address, please email us as soon as possible. The sooner we are aware of the change, the more likely we can process it before your order ships.
2. Please provide the new information: In your email, include the original shipping address and the new address where you want to receive your order. Be sure to include all necessary details, such as street name, house number and zip code, clearly and correctly.
3. Wait for our confirmation: After we receive your request, we will do our best to process the change. Once the change is made, you will receive a confirmation email from us.

Please note that the ability to change the shipping address depends on the status of your order and the time of your request. However, we will do our best to assist you and ensure the smooth processing of your order.

To find the specific ingredients of a product, we recommend that you go to the product page. Under the "Ingredients" section, you will find a detailed list of all the ingredients used.

At Moonie's Oasis, we understand that each individual has a unique skin type, and what works for one person may not work for another. If you are unsure if a product is right for your skin type, we recommend the following precautions:

1. Test on a small piece of skin: Before applying a new product to your entire face or body, we recommend testing a small amount on an inconspicuous piece of skin, such as behind your ear or on the inside of your wrist. This allows you to check that there is no negative reaction.
2. Wait 24 hours: After applying the product, wait at least 24 hours before using it on a larger area. If no adverse reactions occur within this period, the product is probably suitable for your skin type.

The creator of Moonie's Oasis has very sensitive skin and can use the products without any problems. This can be a reassuring reference for those with sensitive skin.

However, if you ever experience any irritation, allergic reactions or discomfort when using a product, we recommend stopping use immediately and consulting a dermatologist or skin specialist. They can help you identify possible allergens and find products that better suit your skin type. Safety and well-being are our priority, and we encourage responsible use of our products.

Yes, at Moonie's Oasis we value animal welfare, which is why all of our products are animal-tested. We have a strict policy requiring our suppliers to provide products that have not been tested on animals. This is an important part of our commitment to responsible and ethical manufacturing practices.

We understand that many customers are concerned about animal testing, and we are committed to offering products that are not only of high quality, but also consistent with ethical standards.

At this time, we do not offer products specifically formulated for certain skin problems. However, we are always ready to offer advice and help you choose products that best suit your individual needs.

If you have specific skin concerns, such as sensitivity, acne, dryness, or other concerns, please do not hesitate to contact us. We can inform you which of our products are best suited for your situation and provide any additional tips and recommendations. Our team is ready to assist you and ensure you have the best experience with Moonie's Oasis products.

At Moonie's Oasis, we accept a variety of payment methods to make shopping as convenient as possible for our customers. Currently, we offer the following payment options:

1. iDEAL: You can pay via iDEAL, a popular and secure payment method in the Netherlands. With iDEAL you can pay directly from your bank account.
2. Visa: We accept Visa credit cards for payments. Visa is a globally recognized payment method.
3. Mastercard: Mastercard credit cards are also accepted. This provides broad coverage for payments.
4. American Express: You can pay with American Express credit cards, giving you flexibility in your choice of payment.

Please note that the availability of payment methods may vary slightly depending on your location and current payment processing options. We are constantly working to offer a wide range of payment options so that you can choose the payment method that suits you best.

Yes, at Moonie's Oasis we place the highest priority on the security of your payments. We understand that it is essential to provide a safe and secure payment experience for our customers.

Our payment processing is handled by Mollie, a reputable and trusted payment processing company. Mollie employs strict security measures and encryption protocols to ensure that your personal and financial information is safe during the payment process.

With Mollie, you can pay with confidence, knowing that your data is protected and your transaction is secure.

Currently, we do not offer payment options such as Afterpay or Klarna where you can pay later for your order. We understand that flexible payment options can be convenient for some customers, and we are constantly evaluating our payment options.

If you have specific questions about payment options or have suggestions for future payment options, please don't hesitate to contact us. We want to hear what our customers need and will consider how we can improve our payment options to meet those needs. Your satisfaction as a customer is important to us, and we're ready to listen to your feedback

You can find detailed information about our return policy by going to the following link: Return Policy Moonie's Oasis.

On that page you will find all the necessary information related to returns, including the terms and conditions for returns, the steps to initiate a return and other relevant information related to returns.

To get detailed instructions on how to return or exchange a product, we encourage you to visit our return policy page at the following link: Return Policy Moonie's Oasis.

On that page, you will find all information related to returning and exchanging products, including terms and conditions for returns. It is important to note that products that are still sealed or sealed may be eligible for return or exchange. However, due to hygienic reasons, opened products cannot be exchanged.

Before a refund is processed, it will be verified that the product has been opened. This policy is designed to ensure the quality and hygiene of our products.

If you have further questions about returning or exchanging a product, or if you need specific guidance, please do not hesitate to contact us. We are here to assist you and ensure you have a smooth experience with returns and exchanges.

Once you have notified a return and the returned product is received in good order, we will refund the order amount due within 14 days.

Please note that refund speed may vary depending on factors such as your payment method and the processing time of financial institutions. We do our best to complete the process as quickly as possible, and we understand the importance of timely refunds to our customers.

You can contact our customer service through the following channels:

• Contact page: Go to our contact page on our website to get in touch with us directly. Here you can leave a message and we will respond as soon as possible.
• Instagram: You can also reach us through our Instagram account. Send us a direct message via Instagram and we will be happy to answer your questions and comments.

We strive to provide you with the best customer service possible and are ready to help with all your questions and requests. Whether you need information about our products, help with an order or other issues, please do not hesitate to contact us. Your satisfaction is important to us, and we are committed to making sure you have a great experience at Moonie's Oasis.

At Moonie's Oasis, we value flexibility and convenience for our customers. That's why you can send us a message at any time, and we will respond as quickly as possible. We aim to respond to all your questions and requests within 24 hours.

This means you can reach us any time of day or night, regardless of your location or time zone. We understand that customer service should be accessible at your convenience, and we are ready to assist you and answer your questions at a time that is most convenient for you. Your satisfaction is our priority, and we are here to serve you.

If you would like to file a complaint, please refer to our complaint policy for more information. You can find our complaint policy at the following link: Moonie's Oasis Complaint Policy.

This policy will provide you with detailed information on how to file a complaint, what to expect during the complaint process, and how we attempt to resolve any concerns. We take complaints seriously and make every effort to find a satisfactory resolution.

If you have specific questions about filing a complaint or need further assistance in dealing with an issue, please do not hesitate to contact us. We are here to help you and ensure that any complaints are handled appropriately. Your satisfaction is important to us, and we strive to provide a positive experience for all of our customers.

We are committed to protecting your personal data and privacy. Detailed information on how we protect and use your data, as well as our privacy policy, is available at the following link: Privacy Policy Moonie's Oasis.

Our privacy policy provides information about what information we collect, how we use it, with whom we share it, and the steps we take to keep your information secure. We follow strict security protocols to ensure that your personal information is kept safe and confidential.

If you have specific questions about your privacy, data protection or our privacy policy, please do not hesitate to contact us. We are ready to address any concerns and provide you with further information about how we protect your data. You can trust that we take your personal information seriously and are committed to a high level of data protection.

Yes, at Moonie's Oasis your payment information is securely processed through Mollie, a trusted payment processing company. Mollie uses strict security measures and encryption protocols to ensure that your payment information is stored and processed securely.

We understand the importance of payment data security, which is why we chose a trusted partner like Mollie to ensure that all your financial transactions are safe and secure.

If you have further questions about payment data security or have specific concerns, please do not hesitate to contact us. We are ready to resolve any questions and provide you with the necessary reassurance regarding the security of your payment information. You can store with us with confidence knowing that your information is in good hands.

You can choose which of your data we can use. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website to make it easier and more personal for you to use. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:

• functional cookies, such as session and login cookies for tracking session and login information
• anonymized analytical cookies, to understand visits to our website based on information about visitor numbers, popular pages and popular topics
• non-anonymized analytical cookies, to understand visits to our website based on information about visitor numbers, popular pages and popular topics
• tracking cookies such as advertising cookies designed to show relevant ads

More specifically, we use the following cookies:

• Google Analytics anonymized (analytical cookies)
• Google Analytics (analytical cookie). 
• Facebook (tracking cookie)
• Instagram

At Moonie's Oasis, we value sustainability and environmental friendliness. Our shipping packaging is made from recycled materials to reduce environmental impact. We are aware of the need for sustainable packaging and partner with brands committed to environmentally friendly practices.

It is important to note that the packaging of the products themselves are chosen by the manufacturers of the brands we offer. As a retailer, we have no direct influence on the choice of individual product packaging. However, we stress to our brand partners the importance of sustainable packaging and work with brands that are committed to sustainability.

We strive to contribute to a greener future and reduce our carbon footprint whenever possible. If you have specific questions about our sustainability efforts or the packaging of specific products, please do not hesitate to contact us. We are ready to provide further information and address any concerns regarding sustainability and packaging.

Yes, we are committed to environmentally friendly practices, and our shipping packaging is recyclable. Here are some details about recycling our packaging:

• Shipping boxes: Our shipping boxes are recyclable and can be disposed of in the paper bin. This means you can recycle them, helping to reduce waste and conserve natural resources.
• Shipping Bags: Our shipping bags are recyclable and can be disposed of in plastic waste. This makes it easy to dispose of them in an environmentally friendly way.

We understand that recycling is an important part of sustainability, and we strive to minimize our impact on the environment. By using recyclable packaging, we hope to contribute to a cleaner and greener planet.

Yes, at Moonie's Oasis we are committed to sustainability and eco-friendliness. Although we rely on the products offered by our brand partners, we work with brands that are committed to sustainability and eco-friendly products. This means that you can find products with us that are manufactured with consideration for the environment, such as:

• Natural and organic products: We offer products that contain natural and organic ingredients, which can help reduce environmental impact compared to products with synthetic chemicals.
• Reusable packaging: Some brands choose reusable or refillable packaging to reduce waste.
• Sustainable manufacturing practices: We partner with brands committed to sustainable production processes and ethical sourcing of ingredients.

While we do our best to offer eco-friendly products, we recommend reading the product descriptions and specifications to determine which products specifically meet your eco-friendly needs. Our goal is to support both conscious consumers and environmentally conscious brands, and we continue to strive for a greener future.

If you're looking for specific eco-friendly products or additional information about our sustainability efforts, please don't hesitate to contact us. We are ready to help you find products that fit your environmentally conscious lifestyle.

If you would like to learn more about us and our mission, we invite you to discover our story on our website. You can learn more about who we are, what drives us and what we stand for by following the following link: About Us - Moonie's Oasis.

Our mission and values are important to us, and we believe our story will give you a better understanding of what motivates us and how we are committed to providing our customers with the best possible products and service. If you have specific questions about our story, our mission or our products, please don't hesitate to contact us. We are ready to answer any questions and provide you with more information about who we are and what we do. Your satisfaction is our priority, and we look forward to welcoming you to Moonie's Oasis

"Hamil Al Musk" brand products are made in the United Arab Emirates (UAE). This brand has a long history and has been around since 1981. At Moonie's Oasis, we strive to constantly be on the lookout for new high-quality products from around the world. We are committed to expanding our product range so that we can offer our customers a wide range of quality choices. Our goal is to meet the needs and preferences of our customers by making available products from around the world. We hope you enjoy the variety of products we offer and that you will be satisfied with your shopping experience at Moonie's Oasis.

At Moonie's Oasis, we always strive to provide the best quality to our customers. We carefully select products and brands known for their quality and commitment to excellence. However, it is important to note that some of our products are natural products, such as oils and Musk. Because these are natural products, quality may vary slightly from batch to batch.

While we cannot guarantee uniform consistency in natural products, we do our best to ensure that the products we offer meet our high quality standards. Our goal is to provide top-quality products to our customers, and we rely on brands and suppliers who share these standards.

If you ever have any questions about the quality of a specific product or if you are not satisfied with your purchase, please do not hesitate to contact us. We are ready to resolve any concerns and make sure you are satisfied with your purchase. Your satisfaction is important to us, and we are here to help you.